Returns & Exchanges

At CIGA Design, we stand by the craftsmanship of our award-winning timepieces and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we are here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your watch in its original designer packaging, ensuring all protective films, manuals, and warranty cards are included.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at any authorized courier location to be sent to our quality inspection hub.

• 4.
  Inspection and Refund

  Once our specialists verify the timepiece's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.